FAQ


To which countries does Pepperholm ship?

We ship world wide.

In Sweden the cost is 50 SEK. Shipping to Denmark and Finland is 60 SEK. If your order total is 550 SEK or more then shipping is free.

You can also pick up your poster in Malmö. Please contact us after placing your order and we will refund your shipping costs.

Shipping to anywhere else in Europe is 75 SEK.

All other international shipping is 150 SEK.

Note that some international customers might be subject to customs or import taxes. Pepperholm does not take responsibility for such fees.

What service do you use to ship your prints?

We generally use DHL for shipping in Sweden and Bring for international shipments. On rare occasions we’ll use other services when doing so will get you your prints faster.   

How long will it take to receive my prints?

Our prints are usually delivered in Sweden 2–3 business days after your order is placed. In the rest of Europe delivery times are usually 4–6 business days. Shipping to countries outside of Europe will generally take 1–2 weeks.

Can I pick up my prints from your office in Malmö?

Yes! When you place your order you can choose Pick up as the delivery method. Your order will generally be ready to pick up within 24 hours. 

How are Pepperholm’s posters printed?

Our posters are digitally printed using a 12-ink process. We use water-based inks which are classed as archival – they are long-lasting under normal conditions. All of our prints are printed on 210g Hahnemühle Studio paper.

Does Pepperholm sell frames?

We do not sell frames at this time. All of our prints are sold without frames and shipped in tubes.

What is Pepperholm’s refund policy?

You may return your print within 14 days for a full refund (excluding shipping). If you’ve opened your print, please take care to return it in the condition it arrived. You can send returns to:

Pepperholm AB
Västergatan 8
211 21 Malmö

If your order is incorrect or damaged please contact support@pepperholm.com and include your order number as well as a description of the issue. If you are reporting damage, please include photos of the damage.

What is Pepperholm’s privacy policy?

We don't share your personal information with anyone except the shipping company that delivers your prints. Our email list is opt-in only, so you won’t receive any marketing emails from us unless you want them.

I still have questions...

Get in touch with us if you still have unanswered questions. We'll get back to you with an answer as soon as we can. The best way to reach us is by email: support@pepperholm.com