Refund policy

We want you to be happy with your tapestry. If something isn't right, here's how returns work.

You may return your order within 14 days for a full refund. Return shipping is at the buyer's cost. If you’ve opened your tapestry, please take care to return it in the condition it arrived. You can send returns to:

Pepperholm AB
Västergatan 8
211 21 Malmö

If you're in Sweden we can provide you with a return label for dropoff at a PostNord service center. Return postage by PostNord costs 145 kr (300 kr for 140x110 tapestries). Contact us at support@pepperholm.com to request a return label.  

All items purchased in December can be returned until January 15 for a full refund or exchange.

If your order is incorrect or damaged please contact support@pepperholm.com and include your order number as well as a description of the issue. If you are reporting damage, please include photos of the damage.

If an order is returned to us because it wasn't collected at the delivery point, we deduct a SEK 300 handling fee from your refund to cover the return shipping costs we are charged.